The Pier 5 Satisfaction Guarantee.
If for any reason you are not completely satisfied with your purchase please return the item in its original condition and packing for either a full refund, replacement or exchange, (subject to availability,) within 7 days of delivery.

Ordering
You can order 4 different ways
- on line here at our web store,
- fax us your order,
- phone us during business hours,
- email us your order,

Prices.
All prices on the Web Site and in the printed catalogues are correct at the time of publishing. However the prices and availability are subject to change for many reasons. If the price differs for any item you have ordered we will contact you and confirm with you before proceeding with the delivery.

Stock.
We always endeavour to have sufficient stocks to meet customers requests but as the items come from exclusive designers in Europe we are occasionally not able to accurately forecast demand and this simply means we can run out. If this does happen we will contact you and give you our best estimate of when the new stock will be available.

All orders and replacements are subject to stock availability, we will contact you and discuss refunds or alternative products. Our office hours are 8.30-5.00pm Monday to Friday and you can contact us on 0800 674 320. Please courier any returned items to our Pier 5 Logistics, 4 Harris Road East Tamaki Auckland. Please ensure any item returned is still in the condition which it was supplied, with original packaging, within 7 days of delivery. Please remember to include your name, address and phone number. For any purchase for business or commercial use the provisions of the Consumer Guarantees Act 1993 do not apply.